Support Policy Page
Last updated: 19/02/2026
At Ofamat, we’re committed to helping you before, during, and after your purchase.
1. How to Reach Support
You can contact support using:
Phone: 0752858949
Email: info@ofamat.com
2. What to Include (to get help faster)
When contacting us, include:
Order number (if applicable)
Your name and the phone/email used on the order/account
Product name(s)
Clear description of the issue
Photos/videos if the issue involves damage, defects, or incorrect items
3. Typical Support Requests We Handle
Order status and delivery follow-ups (including Track Order support)
Payment or checkout issues
Returns, exchanges, and refunds (see Return Policy)
Product questions (availability, specs, compatibility)
Account access, verification, password help
Account deletion guidance (note: deletion is irreversible)
4. Response Times
We aim to acknowledge requests as quickly as possible.
Complex issues (returns investigations, delivery partner checks, payment confirmation) may take longer, but we’ll keep you updated.
5. Escalations
If your issue isn’t resolved, request escalation and we will review:
order logs
communication history
photos/evidence (when relevant)
Why Shop With Ofamat
Follow Us
Mobile Apps
